Mastering the Art of Customer Success
with Allison Pickens

Allison Pickens is an experienced investor, board director, and customer success expert. She joins John Kaplan and John McMahon today to discuss the importance of viewing customer success not as a separate activity from sales, but as an integral part of the sales process and, ultimately, the value of your solution. Allison shares strategies for assessing customer health during economic uncertainty, harnessing the power of AI for customer success, and aligning customer success with your overall sales objectives.


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Go in the barrel with John McMahon and John Kaplan every Thursday as they interview leaders, who’ve been there, done that and delivered results. 

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